Our Return Policy
90 DAYS EXCHANGE/MONEY BACK GUARANTEE
We exchange or refund upon returning the product(s) within the period if you are not satisfied. Please be sure to fill out our Return Authorization Form, to begin the return - refund/exchange process.
[Important] For customers outside the United States or Canada, all products sold through our website are final sales. No returns or exchanges are accepted.
Within 90 days from the purchase date:
We accept returns without any conditions. We issue a return label only if we make an error on customer’s order, including but not limited to:
- Our recommendation on the size chart is wrong
- Our shipping error
After 90 days from the purchase date:
We accept returns for item(s) when the items are:
- Completely unused, or
We issue a return label only if the item is defective. Once we receive it, we investigate the valve and determine if they are defective. We will process refund once we have confirmed that the valve was certainly defective. Our return authorization form must be filled out before sending the item(s) back to: Fumoto Online Store, 45 E 34th St FL 5, New York, NY 10016. It usually takes one week for us to process them. Please clean the valve(s) and make sure that it is not covered in oil. Refunds are for the value of the item(s) only; shipping costs are non-refundable.